1. Applicability
These terms and conditions apply to all services of Maui Doggy Daycare (Maui), based in Rilland, Zeeland, Chamber of Commerce (KvK) number 42179496. By using our services you agree to these terms.
If you and Maui agree something different on paper, the paper agreement takes priority over these terms.
2. Intro meeting and registration
Before your dog comes to Maui for the first time, you book a free intro meeting. There we discuss your dog, the service you choose and a trial day.
Before the first care day, you fill in and sign a paper registration form. You receive the form with the first invoice. Without a signed registration form your dog cannot come to daycare.
3. Admission criteria
To care for your dog safely, these rules apply.
- Your dog is vaccinated with the combination vaccine (distemper, hepatitis and parvo) and against kennel cough. The last vaccination was given at least two weeks before the first care day. Bring the vaccination booklet to the intro meeting.
- Your dog is free of fleas and worms. If Maui notices otherwise, we treat your dog and charge you the cost.
- Puppies are welcome from their second vaccination.
- A female dog in heat is not welcome, from the first day of heat until about four weeks after.
- Before the first care day, Maui plans a free trial day. After the trial day Maui may refuse care, for any reason.
- Your dog is chipped and correctly registered.
- You have liability (WA) insurance as the owner.
Maui works with a small group. We may refuse a dog, or stop care, if it does not fit in. For example, if your dog:
- is not comfortable in a group, around other dogs or people;
- does not travel well by car;
- does not respond to basic commands, such as coming back when called or walking calmly on the lead;
- is hard to handle in some other way.
We look at your dog's behaviour, not its breed. We discuss this at the intro meeting and on the trial day.
A dangerous dog, a dog that has bitten before or a dog that tends to bite is always refused, straight away.
4. Care, drop off and pickup service
Daycare is open on Wednesday, from 08:00 to 18:00. There is no daycare on other days.
You book an intro meeting by appointment, Monday to Friday, through Cal.com. On Wednesday an intro meeting can also take place on site.
We pick up and drop off your dog for free in Bergen op Zoom, Halsteren, Heimolen, Lepelstraat, Heerle, Woensdrecht, Hoogerheide, Krabbendijke, Bath, Calfven, Rilland and Kruiningen. Our location in Rilland is our workplace, not a fixed pickup or drop off address for clients.
If you choose day and overnight care, we care for your dog for 24 hours, including one night. Availability is very limited and depends, among other things, on your dog's size. This is on request only, and you book it in advance. We discuss this first at the intro meeting. Depending on how well your dog is socialised and handles car rides, Maui may take a boarding dog on a day trip. These stay close by, so a vet is never far away.
You bring your dog's own food and any medication in the original packaging. Medication is labelled with your name, the dosage and your vet's name.
Maui cares for a maximum of four dogs per day.
5. Cancellation
Cancel a single care day 48 hours or more in advance and it costs nothing. Cancel later, or your dog does not show up, and we charge the full day price. If you cancel a quarterly-package day 48 hours or more in advance, we move it to another date. Cancel later, or your dog does not show up, and the day counts as used. If you stop the quarterly package partway through, there is no refund; unused days become a credit valid for 3 months. If Maui is closed on a day announced in advance, your package day moves to another date or becomes credit. So a closure day never costs you a paid day.
If Maui has to cancel a planned day, for example because Juvena is ill, you immediately get the choice: a refund, or a credit you can use on another day.
6. Payment
You pay for a single daycare day or the quarterly package in advance, using the agreed payment method.
The quarterly package covers one quarter and does not renew automatically.
If you do not pay on time, Maui may suspend care until payment is received.
If you are not home at the agreed time we bring your dog back, we charge € 15 each time.
If your dog is not picked up at all that day, they stay overnight with us. On top of the day price, we then charge the € 15 fee plus one day and overnight care day (€ 100). We always look for a solution together first, for example dropping your dog off with family or friends. This charge is a last resort.
7. Illness, injury and the vet
If your dog becomes ill or is injured during care, Maui contacts a vet when in doubt and follows the vet's advice. Vet costs are for your account, unless Maui is liable for them under article 8.
If we cannot reach you, we call the emergency contact you gave us at registration.
8. Liability
Maui is only liable for direct damage resulting from a failure attributable to Maui. Maui is not liable for indirect damage or consequential loss. This limit does not apply in case of intent or gross negligence by Maui.
As far as the law allows, you as the owner remain liable for damage your dog causes to other dogs, to people or to property. You have liability (WA) insurance for this, as stated in article 3.
9. Photos and videos
- During care we take photos and videos of the dogs. These images belong to Maui.
- For a single daycare day, the Maui quarterly package and day and overnight care, Maui takes photos and videos of the dogs. Images showing only dogs may be used by Maui without restriction and indefinitely, on our website, on social media, on our Google Business Profile, on Apple Maps and for other Maui promotion. It is part of the service. If people appear in an image (you, your children or others), we only use it with consent. You can withdraw that consent at any time.
- We mention at most the dog's first name. In photos and updates that we share ourselves, your name, town, address and other details are never published. We don't tag you without your consent. If you post a review on Google yourself with your name, that remains your own, public choice.
- If people, children or reviewers are recognisable in an image, for example at a public event, we only use that image with their consent. If we do not have that consent, we do not use the image, or we make the person unrecognisable. Do you want a photo or video of you or your children not to be used, or removed? Feel free to ask via WhatsApp or email.
- How we handle personal data is explained in our privacy statement.
10. Termination
Maui may stop care with immediate effect if you do not follow these terms, if your dog is a danger to other dogs or to people, or if your dog turns out to have a contagious illness. We let you know as soon as possible.
If a quarterly package ends because of this, we refund prepaid days you haven't used.
11. Privacy
How we handle your data and your dog's data is explained in our privacy statement.
12. Complaints and applicable law
Do you have a complaint? Let us know first, via WhatsApp or email, and we will look for a solution together.
Dutch law applies to these terms and to all Maui services. If we cannot resolve a dispute together, you can go to the court that has jurisdiction under the law.
13. Changes
Maui may change these terms. The latest version is always on this page. A change applies to new bookings, and to a running quarterly package only from the next quarter. For important changes, we let existing clients know in advance. If you don't agree, you can stop and we refund prepaid days you haven't used.